Module Three Assessment Copy

Question 1 of 20

5 point(s)

Identify a common challenge faced by HNW clients discussed in this module

Integrating wealth into identity
Investing across the capital areas
Communicating about family wealth
Developing a clear vision for the purpose of assets
All of the above

Question 2 of 20

5 point(s)

A passive-aggressive response from an advisor to his/her client:

Is a subtle, but effective, way of being assertive with your client
Erodes trust within the advisor-client relationship
Will typically not bring resolution to the problem being noted
Both B & C

Question 3 of 20

5 point(s)

What are the 7 essential skills for Whole Family Advisors?

Personality, Self-Assurance, Client Awareness, Confidential Neutrality, Experience, Sound Advice, Empathy
Perspective, Self-Awareness, Client Awareness, Confidential Neutrality, Empathy, Listening Skills, Assertiveness Skills
Personality, Self-Assurance, Client Guidance, Confidentiality, Listening Skills, Sound Advice, Assertiveness Skills
Perspective, Self-Awareness, Client Guidance, Listening, Character, Empathy, Presentation Skills

Question 4 of 20

5 point(s)

The three keys to empathy covered in this module are:

Be present and open, note feelings and values, and respond
Care about people, listen well, and relate
Compassion, note feelings and values, and relate
Confidentiality, compassion, and consideration

Question 5 of 20

5 point(s)

What are the three types of listening responses?

Empathetic Response, Reflective Response, and Wise Question
Feelings, Needs, and Values
Empathy, Assertiveness, and Advice-Giving
Encouraging Response, Realistic Response, and Sound Advice

Question 6 of 20

5 point(s)

An advisor who is taking the 30,000 ft perspective (vs the street-level perspective) would respond to a client’s frustrations about his wife’s disinterest in attending financial meetings with the advisor by:

Educating the client on the FISHS capitals areas to teach that there is much to discuss in advisor meetings beyond just financial capital that may appeal to his wife’s interests
Offering to facilitate a conversation between the client and his wife to help them navigate their conflict
Referring the client to seek marriage counseling
Teaching the client and wife some effective conflict resolution strategies

Question 7 of 20

5 point(s)

An example of a reflective response would be:

Have you tried talking to your dad about this problem?
I think you should tell your brother you want to sell the business
You see both the blessings and the challenges of this business succession, and you’re doing your best to handle them well
How might your father see this situation from his perspective?

Question 8 of 20

5 point(s)

An advisor who has widened the lens to view the whole family as the client, versus just seeing the perspective of the individual client:

Refers to “The Sorrento Family” instead of just “Marco Sorrento”
Offers empathy to perspectives shared by the identified client as well as the spouse or next generation family members
Plans events that are appealing to the identified client as well as the family members
All of the above

Question 9 of 20

5 point(s)

List your top 5 strengths from your StrengthsFinder report.

This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.

Question 10 of 20

5 point(s)

A way to describe interdependence within a family system is:

The dynamic wherein the functioning of one person in the family impacts the rest of the
family system
Excessive emotional reliance on another person
Financial reliance on another person as a source of income or sustenance
The process wherein family members make or become distinct from one another in the process of development and maturity

Question 11 of 20

5 point(s)

An advisor who takes a multigenerational “conductor” approach (as opposed to the “soloist” approach) is focused primarily upon:

Facilitating a multigenerational planning process for the whole family
Providing expert guidance to the wealth creator about how to prepare his/her NextGen
Retaining the business of the Spouse and NextGen
Teaching financial literacy skills to the Spouse and NextGen

Question 12 of 20

5 point(s)

The concept from family systems theory referring to family members’ resistance to change and drive to maintain their historical balance of organization and functioning over time is:

Interdependence
Relationship triangles
Homeostasis
Change blindness

Question 13 of 20

5 point(s)

Adopting the “third story” perspective allows an advisor to:

Limit his/her own bias about client situations by considering a neutral point of view
Share the client’s problems with a third party, such as another advisor on his/her team, in order to find creative solutions
Come up with another alternative solution to the problem the client is presenting
Take a more passive-aggressive approach to address the issue

Question 14 of 20

5 point(s)

Advisors with a Whole Family Advisor perspective of their relationship with client families view themselves as:

Soloist and Driver
Conductor and Navigator
Soloist and Navigator
Conductor and Driver

Question 15 of 20

5 point(s)

When an advisor has a healthy sense of “confidential neutrality,” he/she:

Allows clients to speak for themselves
Doesn’t try to go between family members to solve problems for the family
Always gives an opinion on what is best for the client
A & B

Question 16 of 20

5 point(s)

An example of an open-ended question is:

“Did you ask your wife what she thinks?”
“What perspectives has your wife shared about the sale of your business?”
“How does your decision about whether to sell the business impact your wife/marriage?”
B & C

Question 17 of 20

5 point(s)

An effective metaphor to illustrate the family dynamic of interdependence amongst family members is:

A mobile
A ballroom dance
A busy city street
Both A & B

Question 18 of 20

5 point(s)

When actively listening to a client, the advisor should be focused on all of the following except:

Understanding the details the client is sharing
Identifying the feelings and values being expressed by the client
Developing an appropriate reply to meet the client’s needs
Relating a sense of understanding and empathy

Question 19 of 20

5 point(s)

The StrengthsFinder talents are divided into four domain areas:

Executing, Intellection, Relatability, and Synchronicity
Executing, Influencing, Relationship Building, and Strategic Thinking
Extroversion, Influencing, Reflective, Strategic Thinking
Encouraging, Intellectual, Reflective, Steadiness

Question 20 of 20

5 point(s)

The common family systems dynamics present in families and identified in this module include:

Homeostasis, Interdependence, and Relationship Triangles
Heredity, Isolation, and Relationship Triangles
Heredity, Interdependence, and Reactivity
Homeostasis, Isolation, and Reactivity

Module Three Assessment Copy

Module Three Assessment Copy

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